FAQ

Can I return items I bought through KIN KIT?
Because of the custom nature of our products, we cannot accept returns. If there are problems with your order, please email help@kinkit.co.
My order has mistakes! Who do I contact?
Please email help@kinkit.co and a member of our team will be in touch very soon.
Can I download the design files I’ve made with KIN KIT?
KIN KIT designs are exclusively used to create KIN KIT merch. We look forward to expanding our product range so you can apply those designs to even more fantastic items very soon.
I want to create a custom design! Can you help?
We’d love to! Please visit our Bespoke page to start your order.
How should I take care of my KIN KIT merch?
Please refer to the care instructions on the inside label of your merch.
Does KIN KIT make merch in-house?
No, we have a partner who prints, embroiders, packs, and ships all our KIN KIT products. We’re grateful for their support and collaboration!
Can I make suggestions for new Collections?
Sure! We’d love to hear from you. Just drop us a line at hello@kinkit.co.
Can I order one sample before committing to a bigger order?
You can always order a single piece before buying more. Please note, however, that the price per piece drops when you buy more!